Q: I forgot my password. Is there any way to reset it?

A: Please contact the reseller for the password. The password provided must be used on the DVR/NVR and change the password after you log in.


Q: I entered my password but it says ‘The user has been locked.’

A: You have entered the wrong password multiple times and must wait 30 mins until you are able to enter again.


Q: Can I view the cameras on a PC?

A: Web service of the IP camera, DVR/NVR can be accessed using Internet Explorer.You can use PSS to view multiple cameras from different locations. It will not work with other brands.


Q: Can I view the cameras on a MAC?

A: Web service of the IP camera, DVR/NVR(new baseline) can be accessed using Safari. The Mac version of the PSS can be downloaded from our website. It will not work with other brands.


Q: What app is available for the smartphone?

A: iDMSS for Apple iPhone and gDMSS for Android Smartphones.


Q: How do I access the IP camera or DVR/NVR from the internet?

A: Make sure the TCP ports 80 and 37777 are forwarded in your router/modem.


Q: How do I forward or open ports in the router?

A: You may go to http://www.portforward.com/ and find the guide specific to your brand of router.


Q: I cannot view the cameras when I log into the Web Service through Internet Explorer.
A: Make sure you enabled ActiveX in internet explorer:
under Tools > Internet Options > Security
1. Uncheck “Enable Protected Mode”
2. Security Settings > set “Download unsigned ActiveX controls” as Prompt.
3. Security Settings > set “Initialize and script ActiveX controls not marked as safe for scripting” as Prompt.
4. Make sure to install any ActiveX controls that is prompted.

Q: The IP address for the camera keeps changing.

A: Make sure you disable DHCP and set a static address for the IP of the cameras.


Q: How many users can connect to an IP camera or DVR/NVR at one time?

A: The default is 10 users. You can set the number of users to a maximum of 20.


Q: How do I set up the DDNS on the DVR/NVR?

A: Please contact the reseller for the password. The password provided must be used on the DVR/NVR and change the password after you log in.


Q: Where do I register for a DDNS?
A: How do I set up the gDMSS/iDMSS app for the smartphone?